What is tenant guidance?

The basic purpose of tenant guidance is to offer help, advice and solutions in situations where the tenant is experiencing long-standing or temporary issues with their housing situation. Tenant guidance aims to help make sure that living in Hoas housing is every bit as easy and comfortable as Hoas has envisioned it to be, even when there are challenges in the tenant's life. We aim to be easily approachable, so please do not hesitate to contact us. If you feel that you need help or advice, please let us know. For an immediate start, you can also browse these pages to see if you find anything helpful.

We have collected information on these pages about our operations and how we can help you with various problems you may have with your living conditions.

Top 3 topics in contacts with tenant guidance:

1)    Conflict situations with flatmates

2)    Problematic neighbours

3)    Problems with paying the rent

The tenant guidance website offers information and tips on how you yourself can work towards resolving problems and where you can get help if needed. We also provide information on what steps we take when there are complaints of disturbances or conflicts between flatmates. 

Reaching us

You can reach us in person, by phone as well as by email. We are generally available during the opening times of the customer service centre. If you can't reach us for some reason, you can leave a request for contact.

The easiest way to contact us is by email. When you contact us, please try to describe the situation as fully as possible and tell us how you yourself think the situation could be improved. Please don't forget to include your own contact details.

You can also call our customer service centre and you will be referred to tenant guidance if necessary. If you come to the office, you can ask to speak to us at the customer service desk. We also have a special quiet room in the customer service area where you can talk to us about sensitive issues without being disturbed.


09 549 900, line 1 (You can ask to speak to someone from tenant guidance)

Pohjoinen Rautatiekatu 29 A, 00101 Helsinki

Hoas customer service centre and phone service are open Mon, Tue, Thu, Fri 9 am to 4 pm and Wed 9 am to 4:30 pm

You customer service agents in tenant guidance and tenant activities are Daisy and Hanna.