Losing your key

If you lose your key, you must immediately submit a written report of the loss at the Hoas service centre. At the service centre, you can also buy a new key to replace the one you lost.

You will be charged for the new key the next time your rent is due. If you are invoiced for the lost key at the time of moving out, the payment will be deducted from your deposit and a 6 euro processing fee will be added.

For security reasons, the lock may need to be recoded. The tenant is responsible for the cost of recoding and/or new keys. The prices of lost keys, additional keys and lock recoding are listed in the tenant charge sheet.