The keys given to you also give you access to shared tenant facilities like storage rooms and the laundry room. Keys to the hobby rooms and club rooms are managed by tenant committees.

Your key is for your use only, and must be handled with care and responsibility. Do not attach the address of the apartment or the owner's name or phone number to the key.

We try to respond to fault reports as quickly as possible and they are prioritised according to urgency (for example water damage as opposed to a dent in a door). The less urgent jobs are generally taken care of within a month. Please take into account that certain times of the year are busier than others. For instance, as many people move in the autumn, getting repairs done may take longer than during the quieter periods.

As a tenant, it is your responsibility to look after the apartment. For example, cleaning the floor drain and the drain trap, changing bulbs and starters is the tenant's responsibility.

A pleasant living environment is a sum of many things, like a tidy general appearance, nice neighbours and a well maintained property.