How to get keys to your new Hoas home?

4 July 2021

In order to prevent coronavirus from spreading, Hoas service center in Pohjoinen Rautatiekatu 29 is closed. Nevertheless it is possible to pick up keys to your new Hoas home from Hoas service center during special key pick-up times. 

Be prepared for some queueing. Make sure you have something to do while waiting and possibly bring some snacks, good mood and depending on the weather sunscreen or an umbrella with you.

You can pick-up keys to your new Hoas home:

On Thursday 29 July from 12am to 4pm and on Friday 30 July from 10am to 4pm: check beforehand that your keys are already available.

On Monday August 2nd from 10am to 4pm and on Tuesday August 3 from 12am to 4pm.

When you come to Hoas office, please wear a mask.

If you have respiratory tract symptoms or suspect you might have contracted the coronavirus, please authorise another person to pick up the keys on your behalf. You will find a template for the authorisation letter here.

If you are not able to come by during the opening hours and you cannot authorise another person to pick up your keys on your behalf, you can make an appointment (+358 9 549 900). Bookable times are on Mondays and Fridays during 10 am to 3.30 pm and from Tuesdays to Thursdays during 12 am to 3.30 pm.

To make your appointment or if you have questions concerning other housing matters, please call us or send an email.

The phone service (+358 9 549 900, mobile phone charge/local network charge) is open:

Mon 10am–4pm
Tue–Thu 12pm–4pm
Fri 10am–4pm

In addition 10am–4pm on first and last working day of each month.

Email addresses:

  • applications, tenancy agreements and parking spaces
  •, rents and deposits
  •, condition of your apartment and the property or apartment inspections (fault report via the fault report form)


If you lose your key or forget to take it with you when leaving the apartment, please use the Securitas door opening service. In addition, in case of a lost key, contact us by phone to get instructions on how to pick up a new key.

See also: When arriving to Finland

Latest updates concerning exceptions during the corona situation, check


Tenants, Applicants, Moving