How to get keys to your new Hoas home?

14 July 2020

In order to prevent coronavirus from spreading, Hoas service center in Pohjoinen Rautatiekatu 29 is closed. Nevertheless it is possible to pick up keys to your new Hoas home from Hoas service center during special key pick-up times. 

You can pick-up keys to your new Hoas home:

On Thursday 30 July from 12pm to 4pm and on Friday 31 July from 10am to 4pm: check beforehand that your keys are already available.

On Monday 3 August from 10am to 4pm and on Tuesday 4 August from 12pm to 4pm.

To make your appointment or if you have questions concerning other housing matters, please call us or send an email.

The phone service (+358 9 549 900, mobile phone charge/local network charge) is open:

Mon 10am–4pm
Tue–Thu 12pm–4pm
Fri 10am–4pm

In addition 10am–4pm on first and last working day of each month.

Email addresses:

  • applications, tenancy agreements and parking spaces
  •, rents and deposits
  •, condition of your apartment and the property or apartment inspections (fault report via the fault report form)


If you lose your key or forget to take it with you when leaving the apartment, please use the Securitas door opening service. In addition, in case of a lost key, contact us by phone to get instructions on how to pick up a new key.


Latest updates concerning exceptions during the corona situation, check


Tenants, Applicants, Moving