Receiving the keys

You can collect the keys from the Hoas service centre with an identification document at the start of your tenancy agreement

Please remember to bring an official, valid identification document that has a picture of you! Please note that a student card or a Kela card is not an official identification document.

Note that the first business day of the month may be a busy day at the Hoas service centre.

Key release day at Hoas

You will get the keys for your apartment on the first business day that your tenancy agreement begins in. If the tenancy period begins during the weekend or on a public holiday, you receive control of the apartment on the following business day after that. You can also collect the keys at a later date.

  • For example, if your tenancy period begins on Saturday, you will get the keys on the following Monday.

Tenancy agreements beginning in the middle of the month

If your tenancy agreement begins mid-month, you can collect the keys on the last business day before the beginning of the tenancy period.

  • For example, if your tenancy agreement begins on Saturday 15th, you can pick your keys up on Friday 14th.

Collecting the keys earlier

If the previous tenant has already moved out of the apartment and returned the keys, you can pick them up already before the beginning of your tenancy period, on the last business day of the preceding month.

  • For example, if your tenancy agreement begins on Sunday and the previous tenant has already returned the keys, you can pick the keys up on the Friday before.

If you want to be notified in case the keys are available earlier, you should contact Hoas housing services to request this. You need to provide a Finnish phone number or email address so that we can then send you a text message or email as soon as the previous tenant returns the keys.

Please note that Hoas cannot know if and when the keys will be returned in advance, nor will Hoas ask the tenants moving out when they will return the keys, on behalf of the new tenants.           

2. You may also receive the key directly from the current tenant of the apartment

The tenant moving out of the apartment and the new tenant moving in can agree between themselves to hand the keys over before the rent responsibility changeover. This way, the tenants can make the organisation of the move easier. The keys are handed over with a handing over the keys agreement.

3. If you cannot collect the keys yourself, you can authorise another person to do it on your behalf

The authorisation must always be in writing. You will find a template for the authorisation letter and more instructions here.

Authorisation letter for collecting the keys

You can authorise another person to collect the keys on your behalf. The authorisation must always be in writing. The easiest way is to use Hoas authorisation template.

  • The authorisation letter must be signed and dated by hand by the authoriser.
  • The authorisation letter must state the full name, birth date and personal identity code of both the authorised person and the authoriser.

Anyone collecting keys with an authorisation letter must always prove their identity by producing an official picture identification document (for example a passport or an id card). Please note that a student card or a Kela card is not an official identification document.