How do I get my deposit back?

Schedule of the deposit returns

The deposit will be returned approximately within a month of the end of the agreement. Deposit returns begin on the 15th of the month following the end of your tenancy agreement, or on the next business day after that. All deposits will usually be returned within a month of the end of the tenancy agreement. Any problems concerning the condition of the apartment, the keys or rent payments will cause delays in refunding the deposit.

Unfortunately we cannot give a more accurate estimate of when the deposit will be refunded to you, so when organising your move to a new apartment, you should take into account that it may take up to a month for the deposit to be returned.

We regularly inform our customers about the situation of the deposit returns and about possible delays on Facebook and our website.

Deposit return

Using the deposit

The deposit will be returned as long as the apartment is in good condition, the keys have been returned by the specified time and in the correct way to Hoas service center, all rental and other fees have been paid, and valid account details have been provided for refunding the deposit. 

Hoas may use the deposit for settlement of any outstanding rent or other payments without consulting the tenant. A returned deposit does not absolve the tenant from the general terms of the tenancy agreement. During the tenancy period the tenant does not have the right to request that the deposit be used to cover the rent.

More information on the general info about moving out.

Returning the deposit to social services or Kela

If social services or Kela paid your deposit, it will be refunded to them. In such cases, you do not need to provide your account details for returning the deposit; Hoas will return any deposits paid by social services or Kela automatically.

Account details

The deposit will be refunded to the account provided by the tenant. It is the tenant's responsibility to provide valid account details. If the tenant provides incorrect or incomplete account details to Hoas, and refunding the deposit fails due to this, the tenant is responsible for covering any bank fees incurred.

You can provide the account details when you terminate your agreement or separately via the webform for account details. We only take the accout details in writing (via the webform or by e-mail).

The deposit cannot be returned, if the tenant has not provided any account details. Hoas cannot see the payer's account number in the received payments list, because account numbers are protected by banking secrecy.

Please note that the required account information varies in different countries:

 

Account details in different countries