Move-in report - what, where, when?

When filling in the new tenants' notification, it is good to remember two simple rules:

  1. Shortcomings in cleaning must be notified to Hoas immediately. For this reason, you should get the keys for your apartment only when you are in the position of checking that it has been cleaned.
  2. Other shortcomings and observations should be notified to Hoas via the fault report within two weeks of obtaining the keys. It makes it easier to go through the moving-in reports if you mention what faults you are hoping to be fixed. Anyhow please note that the inspector will order the repair works that are necessary - all the faults you report might not be fixed. If you want to send photos of the faults please mail them to maintenance[at]hoas.fi. Unfortunately it is not possible to attach photos to the fault report.