Fault report

You can submit fault reports concerning your apartment, the property and the outdoor areas via the fault report form on the Hoas website. Through the fault report form, a detailed description of the fault is passed efficiently and accurately all the way to the property maintenance company, along with the tenant's permission for the maintenance staff to enter the apartment. On the form you can also specify whether they may use the master key to enter and inform us of any pets that may be in the apartment. For these reasons, we do not accept fault reports over the phone or via email.

Faults requiring immediate action (e.g. plumbing leaks, broken windows) must be reported to the 24-hour maintenance number 020 491 2720 (Securitas) when Hoas Service center is closed.

More information about fault reports, divergent addresses, fault reports of internet and cable tv and 24h maintenance.